INOVEM SOFTWARE SUPPORT

INOVEM Inclusionware™ provides straightforward software solutions, so users can be empowered to build, deploy and manage their own online collaboration and consultation activities, without needing extensive training or having to keep requesting assistance from external consultants or internal IT support.

That's why we've designed INOVEM Inclusionware products to allow site administrators to define policies and delegate control; so that authorised group managers, with minimal training, can take full charge of their online consultations and communities.

Introducing INOVEM Inclusionware often stimulates new ways of working and consulting with both internal and external stakeholders. Because we�ve removed the need for mandatory consultancy, many of our clients have been able to develop their own innovative ways to use our software.

24 X 7 SUPPORT RESOURCES AVAILABLE

Even though our systems are amazingly easy to use, we've also gained a very strong reputation for fast, responsive and friendly customer service.We provide support to our customers enabling them to find answers 24 x 7.

Telephone support

We are happy to take direct calls during office hours from named individuals, to talk through issues or provide help and advice, at no extra cost as part of our standard support agreement.

Personalised online support group

Each client is provided with their own online support community to log and track issues and questions and receive responses from our expert support team, including our chief software developers.

System alerts

Our hosted service is designed to alert our software engineers operations team as soon as a potential problem occurs, such as someone trying to abuse a client installation. This often helps us to address and resolve issues even before our clients are aware of them.

ACCESS TO USERS' SHARED EXPERIENCE

ClientZone

Available 24 x 7 via our website, ClientZone provides easy access to a wide variety of information and data stored in our support knowledgebase, and to peer group experience.

Online user communities

Set up to enable our users to communicate directly with each other, these groups are often used to discuss product enhancements, provide snippets of advice and offer best practice guidance.

TRAINING AND CONSULTANCY

To ensure your project is up and running quickly and you benefit from our accumulated experience, we offer the following implementation services as part of a standard start-up package:

Product training

We provide up front training to make sure your key people understand through practical experience, how best to use our products. To minimise disruption and cost these training sessions are normally carried out on your premises. We're happy to arrange refresher training or new joiners' training at any time � though our customers mostly tend to train each other.

Project consultancy

We get most of our clients underway with only a small amount of project-specific consultancy � normally helping to set up your first online groups or consultations. Our approach is to help you to help yourself. But we're available to provide cost-effective consultancy should you need expert advice or an extra pair of hands at any time.

System administration support

Our software has been designed to be easy to configure to help site administrators and managers regulate and apply their site policies and defaults. During implementation we work with you to review, identify and implement these defaults based on your specific needs. As an option, we can also train staff to administer the site � or we can look after it for you.

Project audit

After 3 to 6 months we offer an optional service to review your implementation, which provides a great opportunity for us to answer questions and provide suggestions to help you improve productivity and take-up.

Download the INOVEM Support datasheet