These days, many people want to use the web to interact with people and form communities for those with common interests or concerns. In business, the use of online client forums and colleague networks is growing fast. In the public sector, it is a major need, as the 'duty to involve' requires authorities and agencies to actively involve their stakeholders.
The immensely popular new Web 2.0 networking sites have for some been a useful shortcut. But many people are nervous of the lack of control, security and formality these bring; they want to achieve the same functionality economically, but without the risks.
That's what INOVEM Connect is all about. Designed by the team who pioneered SmartGroups.com ? the forerunner of today's mega networking sites ? in the 1990s. INOVEM Connect lets you establish an online community, under your own branding and control, that you can invite people to participate in, easily via email.
Then, you can make use of the whole advanced capability of INOVEM Inclusionware™ to develop your community's levels of collaboration, consultation and co-publishing, as and when you want.
- supporting Citizen ePanels
- interactive websites for major development projects
- keeping interested parties informed and up-to-date
- running and moderating discussion forums
- providing online spaces for 'communities of interest'
- feedback through informal surveys and comments
- collecting data and performance information
- members' contributions on specialist topics and best practice
Add new depth to your communications ? fast
INOVEM Collaborate is designed for fast and easy set-up and management, enabling you to get the maximum value out of the system right from the start.
Instantly add new feedback, notification and participation capabilities to your online presence, to create more interaction and involvement with your stakeholders ? public, colleagues, interested parties, association members, committee members and activists.
INOVEM Connect works within your own web identity to enhance your communication options while building your brand. With minimal training, approved managers can quickly set up online spaces for stakeholders to interact and get involved.
Email Integration keeps people informed and promotes discussion. INOVEM Connect works seamlessly with all familiar email clients so that notifications and responses are stored centrally and linked to the related community content to provide context and insight. Automatically indexed, contributions can be quickly searched and retrieved by community members.
use your web identity
Building your stakeholder knowledge
You can really build your relationships with stakeholders through INOVEM Connect. The customisable Stakeholder Database enables you to build a valuable knowledgebase that develops over time, recording stakeholders' participation and building your understanding of their specific interests.
The People Finder allows you to mine the information stored in your community databases ? not only user profiles but also their past involvement ? to identify who to invite to participate in new discussion forums or networks. Members can pre-register their interests, and managers can quickly populate new communities with profile-matched candidates.
All content, such as documents and discussions, is indexed for Community Search by type, date, originator or other categories. A familiar interface searches within or across communities, with fuzzy matching and result scoring. This helps new community or forum members to get up to speed quickly.
summary newsletters aid involvement
Scalable, accessible and reliable
Developed by the team that built SmartGroups.com, which supported millions of users, INOVEM software is designed to be highly scalable, bringing the principles of Web 2.0 online community networking to help solve even the largest organisational and democratic challenges.
Accessibility meets the highest WAI-AAA standards, essential for inclusive stakeholder involvement and the duty to avoid disability discrimination.
Our inherent security levels are extremely high, and the product can be run over SSL (Secure Sockets Layer) if additional security is required.
use people finder to invite participants
HOW IT WORKS
INOVEM Connect uses the same popular, intuitive structure and interfaces as INOVEM Collaborate to help people get started and manage their communities easily.
Setting up online communities
It only takes a few minutes to Create a New Community. The customisable, brandable Community Home Page is the 'shop window' of each community. Create your own navigation, menus and guidance notes to suit the interest group or forum composition using Community Folders.
Easy-to-use Community Management tools make it straightforward to set up, manage, facilitate and moderate your communities, control access, membership, functionality and content delivery.
define your own community moderation policies
Building your network
Community members can be asked to complete a quick and easy User Registration form ? which you can customise to your own requirements ? and manage their own User Profile.
A personal My Communities page and tailored Email Alerts help stakeholders get maximum value from their involvement and manage notifications.
The user-maintained Stakeholder Database can be searched to Invite Community Members based on their interests and/or previous involvement in related communities or discussion forums.
Interested parties can search for public communities they might want to join, using the Community Finder where they can browse the category hierarchy. You can choose whether new members can simply sign in to a community, or apply to the community manager for membership. The service equally allows for open public access to information or anonymous feedback if required.
Keeping people informed
Any time a community manager adds or changes content they have an option to Send a Notification which helps stimulate debate and feedback. All responses, whether by email or via the website, are automatically threaded and stored in context for future reference.
Users can choose whether they want to receive instant email notifications, get periodic summaries or just browse new content via the What's New button.
Managers can easily upload, organise and version-control Documents, create Web Pages using the simple HTML web editor, provide useful Web Links to external resources, and create and share Image Albums with previews and thumbnails.
Use multiple Calendars to coordinate, manage, advertise and send out reminders on meetings, events and key dates. Schedule repeating events for auto-remind, and allow members to add events to their Microsoft© Outlook or other desktop calendar.
awareness and feedback stimulated via email alerts
upload documents, create albums?you are in control
Facilitating discussion and getting feedback
Discussion Forums enable community managers or members to submit issues and ideas, either via the site or directly by email. Full or partial filtering and moderation options are provided to help you keep contributions focused.
Quickly create simple Questionnaires for formal or informal surveys with open or multi-choice questions and conditional branching. Add HTML guidance notes, set close dates, automatically generate Summary Graphs and export results to a CSV file.
You can easily build a Structured Document in HTML, segmenting and selecting parts of the document for users to Make Comments against.
You can also insert survey questions and configure the fields for your feedback form. You have the option to let respondents upload supporting documents. Members can update their own comments and, if authorised, View Comments of others.
With full control, you can manage and moderate feedback; decide if approved comments are made public, thank users for their submissions by email, automatically Collate Comments by document section for review and analysis, Search Comments and export by date, keyword, contributor, document part or identifier.
Without the need for specialist knowledge, online Databases can be quickly built from scratch, or from pre-defined templates, using custom fields to support a wide-range of data recording applications. User-defined evaluated fields and search forms enhance reporting and information retrieval.
create questionnaires to survey members
collect feedback on structured documents
How to buy
INOVEM Connect is available as a hosted service, or can be installed as software on your own network. No software downloads are required ? users only need a standard web browser.
Licences are available to cover single, up to five or unlimited communities and Small, Medium, Large or Unlimited numbers of members. Community members can be easily upgraded to membership of INOVEM Collaborate groups.
INOVEM Inclusionware has been designed to be easy to obtain, set up and use.
Set-up services include the creation of your INOVEM Connect website, customisation of your stakeholder database and adaptation to your online identity and stylesheets. Consultancy support is provided to help you configure the product to your specific requirements and launch initial communities.
As well as integrating seamlessly with your preferred email system(s), INOVEM Connect can be integrated with your back-office systems and other preferred applications through APIs and web services.
On-site training is available for product owners and community managers to get you started and make sure you get the best out of your system. Further training is available on request, but mostly INOVEM users train each other, because it's that easy to use.
Technical and management support is available by telephone and email during office hours, plus our online ClientZone is available 24x7 providing access to our support database.
The flourishing INOVEM user community has access to useful resources and discussions via our online ClientZone, as well as annual customer workshops and a regular online newsletter.
Download the INOVEM Connect product details
NOW TAKE A LOOK AT:
INOVEM Consult ? the comprehensive multioption system for launching, managing, analysing and reporting on detailed consultations.
INOVEM Collaborate ? the powerful, adaptable team working environment, purpose-built to improve project management, communications, co-development and information sharing.
INOVEM Co-Publish ? adding advanced structured document workflow, production and publication to your solution.
INOVEM e-Petitions ? a simple step-by-step way to submit, process, sign and manage petitions online.